Responsible Gaming
at 77jaye

Age Restriction and Player Eligibility

When you create an account with 77jaye, you confirm that you are at least 18 years of age at the time of registration. All players are required to complete a Know Your Customer (KYC) identity verification process before they can deposit funds or withdraw winnings. This process involves submitting a valid government-issued identification document — such as a National Identity Card (NID) or passport — which allows us to independently verify your age and identity.

Where our automated verification systems flag a potential age concern, or where we have any reasonable doubt about a player's age, we will place an immediate restriction on the relevant account and request additional verification documentation. The account will remain restricted until age is confirmed beyond reasonable doubt. Any funds deposited by an account subsequently confirmed to belong to a player under 18 will be returned to the payment source and the account permanently closed.

We encourage parents and guardians to make use of parental control and content-filtering software to prevent minors from accessing gambling websites. Tools such as device-level content filters, browser extensions, and router-level restrictions can all help limit a young person's exposure to online gambling content.

Recognising Problem Gambling

Problem gambling is a recognised condition that can develop gradually and affect people from all walks of life. It is not a reflection of character or weakness — it is a behavioural pattern that, once recognised, can be addressed with the right support. The first and most important step is awareness.

Gambling becomes a problem when it is no longer solely about entertainment and begins to have a negative impact on your finances, relationships, work, or mental health. At 77jaye, we encourage all players to regularly and honestly reflect on their own gambling behaviour.

Ask yourself the following questions honestly. If you answer "yes" to several of these, it may be time to use one of the responsible gaming tools described further below, or to speak with a support professional:

Responsible Gaming Tools

77jaye provides a comprehensive set of responsible gaming tools directly within your account settings. All tools are free to use, take effect immediately (in the case of restrictions), and do not require any justification from you. You are always in control of which tools you apply to your account.

If you encounter any difficulty accessing or activating any of these tools within your account settings, please contact our support team immediately via in-platform live chat. We will apply any restriction you request on your behalf, without delay and without question.

Self-Exclusion Programme

The 77jaye self-exclusion programme is designed for players who feel they have lost control of their gambling habits and need a structured, enforced break from the platform. Unlike the time-out feature — which is a short-term pause — self-exclusion is a longer-term commitment intended to provide meaningful distance from gambling activity.

How self-exclusion works at 77jaye:

• You may choose an exclusion period of 6 months, 1 year, 2 years, 5 years, or permanent (indefinite) exclusion.
• Your account is suspended immediately upon activation — there is no delay or grace period.
• All pending withdrawal requests for funds already in your account will be processed normally during the closure procedure.
• All promotional and marketing communications from 77jaye to you will be stopped immediately and will not resume during the exclusion period.
• At the end of a fixed exclusion period, your account will not automatically reactivate. You must contact our support team to request reactivation, and a mandatory 24-hour reflection period will be applied before access is restored.
• Permanent exclusion is irreversible. If you request permanent self-exclusion, your account will be closed for life and cannot be reopened under any circumstances.
• If you attempt to create a new account during an active self-exclusion period, 77jaye will close the new account and return any deposits made to it. Self-exclusion applies to the individual, not just the account.

To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclude, or contact our 24/7 support team via live chat at any time. Our team will process your request immediately and without requiring any explanation from you.

Deposit and Spending Limits

One of the most effective ways to maintain control over your gambling activity is to set strict budget limits before you start playing. 77jaye's deposit limit system allows you to define exactly how much money you are willing to deposit over a given timeframe, regardless of how tempting it may be in the moment to exceed that amount.

Available limit types:

• Daily Deposit Limit: The maximum total amount you can deposit across all transactions within a single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly Deposit Limit: The maximum total amount you can deposit in any rolling 7-day period.
• Monthly Deposit Limit: The maximum total amount you can deposit in any rolling 30-day period.
• Single Transaction Limit: A cap on the value of any individual deposit transaction, regardless of the running daily or weekly total.

Limits can be denominated in BDT and accepted via all supported payment methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other supported bank transfer options. Setting a deposit limit of, for example, ৳2,000 per day means that regardless of how many separate transactions you attempt, the platform will decline any deposit that would take your 24-hour total above that threshold.

We strongly encourage all players to set deposit limits as a first step when creating their 77jaye account, before making their first deposit. Starting with a budget in mind is the single most effective responsible gaming action a new player can take.

Time-Out and Cooling-Off Periods

Sometimes all you need is a short break — a period away from the platform to reset, reflect, and return to other activities. The 77jaye time-out feature is designed for exactly this purpose. It is a short-to-medium-term account suspension that gives you space without requiring the full commitment of a formal self-exclusion.

Available time-out durations:

• 24 Hours: A one-day break, effective immediately.
• 48 Hours: A two-day pause for a longer reflection period over a weekend or holiday.
• 7 Days: A full week away from the platform — useful if you have noticed your sessions running longer than intended.
• 30 Days: A month-long break, recommended if you feel your gambling has been occupying too much of your time or mental attention recently.

During a time-out period, your account is suspended in exactly the same way as a self-exclusion — you cannot log in, deposit, or bet. The key difference is that a time-out has a defined short-term end date and is intended for players who are experiencing manageable concern about their play rather than a more serious loss of control.

A time-out cannot be cancelled or shortened once activated. If you find that you are repeatedly using the time-out feature and then returning to patterns of excessive play, we encourage you to consider the full self-exclusion programme instead, or to contact our responsible gaming support team for a more personalised conversation about the tools that might best suit your situation.

Protecting Minors

Protecting children and young people from exposure to gambling is a responsibility that 77jaye shares with parents, guardians, and the wider community. While our age verification procedures are designed to prevent underage registration, we recognise that adult players who share devices with children in their household have an additional role to play in keeping gambling activity private and inaccessible to young people.

Steps we recommend for players with children in the household:

• Always log out of your 77jaye account completely when you are not actively using it. Do not leave your account open and unattended on a shared device.
• Do not allow children to use your device unsupervised when it is logged into your 77jaye account or any other gambling platform.
• Use a strong, unique password for your 77jaye account and do not write it down or store it where children could access it.
• Enable the two-factor authentication (2FA) security feature on your account for an additional layer of login protection.
• Consider installing parental control software on shared family devices. Tools such as Net Nanny, Qustodio, Kaspersky Safe Kids, and built-in device controls (available on Android, iOS, and most desktop operating systems) can be configured to block access to gambling websites and applications.

If you have reason to believe that a minor has accessed your 77jaye account, please contact our support team immediately. We will investigate the matter, reverse any transactions where appropriate, and assist you in securing your account to prevent any recurrence.

77jaye will permanently close any account where it is confirmed that the registered player is under 18, regardless of the amount of activity on the account. The protection of minors is an absolute priority that overrides all other commercial considerations.

Getting Help and Support

If you feel that gambling is having a negative impact on your life, or the life of someone you care about, please reach out for help. You do not have to be in crisis to seek support — speaking to someone early, when concerns are still manageable, almost always leads to better outcomes than waiting until a problem becomes severe.

77jaye's responsible gaming support team is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays such as Eid, Pohela Boishakh, Victory Day, and Independence Day. Our team members are trained to handle these conversations with empathy, professionalism, and complete confidentiality. You can reach us at any time via:

We also strongly encourage any player who feels they may have a gambling problem to speak with a healthcare professional or a qualified counsellor. Gambling-related concerns are a recognised area of mental health support, and trained professionals can provide therapy, coping strategies, and longer-term support that go beyond what a gaming platform can offer. Speaking to a doctor, psychologist, or trusted community leader in confidence is always a valid and positive step.

77jaye is committed to continuously reviewing and improving our responsible gaming programme. If you have any feedback, suggestions, or concerns about how we handle responsible gaming on our platform, please share them with our support team. Your input directly shapes how we develop these protections for the benefit of all players in Bangladesh and beyond.